
I thought I would write to tell you about my recent vox popping adventures in London and Berlin. I was asked to get the ‘voice of the people’ i.e. young, urban, trendy people, regarding a popular Australian soft drink and to video their responses. In many ways this is what my job as a researcher is all about – picking the people/the masses/the public off the street and encouraging them to talk about how it tastes/looks – essentially, are they prepared to buy it? Qualitative market research in it’s purest, most stripped down form – oh yes!
Having said that, we started in London and I am not sure if you remember 31st Jan? Well let me remind you – it was the day PROPER winter started, temperatures dropped and Mother Nature decided that we had had enough of the mild weather – all that ‘winter hasn’t been that bad this year’ chat was punished with some truly Baltic conditions – a perfect day to spend on the streets of London haha! That said, we all managed to keep warm with some very daft ‘clapping monkey’ (see above picture) style dancing, and the footage turned out great – the visible breath and snow flakes only served to add to some very atmospheric shots!
The plan was to visit 3 locations in London and get some Vox Pops in each one – South Bank, Exmouth Market and Spitalfields/Brick Lane. It is pretty common knowledge that as a group, Londoners have a bit of a reputation for being rude and ‘too busy to talk/stop/be nice generally’, which didn’t fill me with confidence when I thought about the prospect of asking them to stop in the cold street and chat about a refreshing soft drink. Against all expectations however, this was not the case – we had an amazing response, not only was the average Londoner happy to stop but most seemed genuinely happy to help – nobody was rude (well, nearly everyone – thank you Shoreditch!), people were genuinely interested and friendly!
For as long as I can remember people (namely anyone who doesn’t live in London, largely Northerners) have told me about the inherent rudeness and ‘sorry I haven’t got the time’ attitude of people that live in London. The story always goes that in anywhere up north, you get people making new friends EVERY day, on the bus, in the supermarket etc. etc. while in London you get pissed off commuters refusing to even look at each other, let alone say hello.
Well, I beg to differ! Our Londoners were so much fun, we had a great response as people were happy to stop in the cold and talked for way longer than we expected. The climax of this for our Australian client viewing the interviews (as you can imagine, coming from 32 degree heat in Oz, he did NOT appreciate the colder weather conditions!) was someone putting their hot lunch down to conduct the interview – this respondent was prepared to let his LUNCH GET COLD – all in the name of market research – what a guy!
The second part of the project was to visit Berlin to get the voice of the German people. We visited the very cool districts of Kreuzberg, Neukölln and Friedrichshain – only this time it was -15°C. The first time I have ever worked in 5 layers and STILL felt the cold – as you can imagine, many more monkey clapping impersonations ensued! After a slower start, we soon found that Berliners are as up for a chat as their London counterparts, despite the insanely cold conditions. The one small difference between our British and German respondents was the fact that in Germany, they could ALL speak another language i.e. English and we are not talking pigeon, GCSE style ‘I have a dog, a sister and my Dad is a postman’ English but proper, full blown let’s have chat English – I was even able to recruit Berliners in English! Also, you don’t have to look for cool people in Berlin because THEY ARE ALL COOL, and not just cool – über cool – if trendy East London were a city, it would definitely be Berlin.
Anyway the rather drawn out and convoluted point to this story is that in my opinion all is not lost with modern society – the young and the cool in London (and Berlin for that matter) are not as rude and disconnected as everyone makes out – they DO have time to stop for a chat, in fact some will even sacrifice the warmth of their lunch in the name of said chat – so to all you haters and doubters out there – have faith, we are not as bad as everyone makes out!
Tom