The Razor Intern Experience

With less than a week left until I finish my internship at Razor I’m trying to work out how the time has passed so quickly. I started here at the end of November, nervous, shy and very excited, and completely unsure what to expect.

I quickly learned to expect the unexpected – everyday at Razor is different and definitely not your average internship of fetching coffee and endless data entry. It was straight in at the deep end and in my first week flying solo (sans previous intern Emmie), I was accompanying Rachel and Steve on a focus group trip to Birmingham. Having never sat in on a real focus group before I was excited to hear what people had to say. I’ve been to a number of groups since and have realised that the excitement doesn’t fade; it’s always interesting to meet people and hear their opinions. What I found harder was fighting the urge to pipe up with my own thoughts during the discussion!

Since then I have been doing a whole range of tasks, from helping make stimulus boards, analysing pre-tasks, taking in-store photos and assisting in-store intercepts. I think, after 2 months and a half, I’ve also finally cracked how to answer and transfer phone calls, although maybe I shouldn’t speak too soon!

Along with all the hands on experience I’ve had at Razor, it’s also been really great to be working in an office where everyone is so welcoming and friendly. It’s always nerve-wracking starting an internship, but I was soon at ease here and have met some great people. I hope that when I find a permanent job the work is as interesting and the office environment is as nice as what I have experienced here. Razor have set the bar high!

So thank you to all you Razors, it’s been grand working with you and I will miss you. What’s more it will be a great loss to me not being able to get a daily Konditor and Cook sugar fix – although perhaps that is for the best!

I hope we stay in touch,

Jessie xxx

In Praise of the Respondent

We’d like to take a moment to consider our respondents. The people who participate in and shape our findings for every project. Some are young – recently we had a group with children as young as 6 months! – and some are not so young, all have different styles, tastes and personalities and us Razors find it fascinating interacting with each and every one of them. Put simply, they make our work feel less like work.

Recently we completed a project which required a post task from our respondents. Amelie contacted one of them to say that she had won the prize for best post task and here is the wonderful response she received via text:

“Oh my word Amelie! Thank you so much for that wonderful news, i am over the moon! Just on train home from Manchester (been training with work) there is lots of whooping and cheering from my colleagues, disrupting the whole carriage! Will get hubby to have the champers at the ready , woo hoo! Thrilled! You have made my week! Love you and all at R.RESEARCH ! Xxxxx”

So here’s to all the respondents who have put in the time, effort and gone the extra mile to help us deliver to our Clients, we salute you!

Tara x

Razor Hits the Ice!

As part of the prize for winning Sharpest Blade, I was awarded £150 and the honor of choosing an activity or gift for the whole Razor group to spend it on. I chose ice-skating. The date: 13th January (Friday the 13th – woops!) the venue: the Spectacular Somerset House. As a massive Christmas fan, I was keen to stretch out the Christmas goodness for as long as possible but I was so happy to see everyone else really get into it. The location was fabulous, Somerset House is beautiful at the best of times but seeing the gorgeous ice rink lit up with blues and reds and all the skaters underneath would take your breath away.

We all gave it a go, some very wobbly legs and nervous screeches at first but after a few laps nearly all our fears were gone. Chloe, with camera in hand, was taking pictures as we raced by.  Michaela and Steve quickly proved to be the best Skaters. The rest of us challenged them to have a race around the rink with Steve, knowing he was bested, making a mad dash for the finish line and cheating on the final corner – for shame! I taught Tom to glide, not walk and he was soon looking graceful until there was a wobble from me and after a second of offering his hand to help I took him down with me!  Amélie and Elle had no problems getting to grips with the ice and squeals could be heard from Rachel and Claire as they got into the flow.

As the evening ended we took our tired and achy feet over to Tom’s Skate Lounge where we had some delicious mulled wine and hot chocolate. All in all a fantastic evening and a great start to the New Year; well done to everyone for taking part!

Tara x

 

We have a Sharpest Blade!

And the prize goes to Tara Phelan, the first Sharpest Blade in the Box!  The Sharpest Blade award is a new award at Razor – we nominate colleagues anonymously based on when they’ve gone ‘above and beyond’ in terms of representing our values – and the 2 judges are pulled from a hat each time.  The winner gets £250 cash to spend on themselves AND £150 to spend on ‘something for Razor’.  Nice.  I think.

Tara only joined us just a few months ago but is much loved, much appreciated and much admired.  She has MANY talents but was singled out in particular for her amazing contribution to our ‘digital life’.  She proactively volunteered to set up and man our Facebook page and Twitter feeds and we note that she’s in communication with quite a few industry guru’s.  She’s well and truly on it.

She’s always on hand, nothing is a chore and she’s a pleasure to work with.  She’s funky, sparky and we are very, very grateful that she’s with us.

It was in fact Tara who found the AMAZING trophy (see pic below) to mark the winner but little did she know that it would be back on her desk, glinting, and well deserved, within just a few weeks.

So here’s to Tara – you’re great.

Cx

Venturing into Nether Netherland

After months of planning and weeks of ‘what SORT of café are we going to?’ – we went.  Razor goes Dutch for Christmas 2011.  Some of us had been to Amsterdam before, some of us had better memories of what had happened in Amsterdam before (maybe what had happened stayed in Amsterdam?) and some of us were ‘Dam virgins.  And frankly, after what I saw, I feel like a virgin all over again.

We spent some time talking about the high’s of Razor’s year and MORE time talking about eating, drinking and whether those ladies really would do anything.  Even Michaela seemed shocked.  And for anyone who knows Michaela, that’s quite a surprise.  And for anyone who doesn’t know Michaela, she is by FAR the coolest bookkeeper the world has ever known.  That’s just how we roll.

We ate fois gras sandwiches, marrow bone soup, black pudding and herring.  Only the herring was balked at.  We drank vodka, champagne and yes of course, Sambuca.

The old ladies in the group went home to bed and the others went off to a club and hey, what happened in the club stays in the club.  But it turns out we have more than one expert podium dancer amongst us…who knew?

So thanks to the ‘Dam team: Tom, Michaela and Tara and thanks to the whole goddamn team for just making it such a pleasure to round off the year in such excellent company.

Cx

A right royal cake walk

So you know when you write something into a proposal and then you think ‘oh heck, how am I gonna do that?’…I do that quite a lot.

My most recent whoopsie pie was for a client who makes, um, whoopie pies.  I gamely recommended that rather than JUST ‘do the debrief’ that we rounded off a day of, you guessed it, interactive workshop-ing with a spot of expert inspiration.  And then of course, I had to source those experts.

I made a brief foray into the craft world a few years ago (brief I say) and as I frequently saunter through the leafy streets of Barnsbury, I managed to wangle my way into the rather fabulous Make Lounge (www.themakelounge.com) and then wriggled up to Jennifer to get her help.

So, a few months later and the day took place.  The debrief went well, the interactivity was noisy and the smell of flipchart pens pervaded the air…and then on came the experts.

From Chloe Coker (www.chloecoker.com) we learnt how to properly ice and decorate cupcakes – the professional way.  Apparently there’s ‘farmers market’ style and then the more professional style.  But ALL of mine ended up looking more market than food hall.

And then we met Lauren Farrell, aka Deadly Knitshade (www.whodunnknit.com) who told us her amazing personal story from nasty needles to nice needles and how she’s ended up a doyenne of graffiti knitting.  Meet Plarchie the Squid at The Natural History Museum below…

I loved it.  I think the clients loved it.  We all certainly enjoyed the cake.

Chloe

Behavioural Economics: demystifying and diving in

Last week we held a BE masterclass for the insight team of one of our lovely clients to help them, and us, demystify the mystery.  We wanted to immerse, learn and walk away with at least a few practical nuggets to help us be better, right away, at understanding and influencing consumer behaviour.  This isn’t the first time we’ve held such an event, second in fact, and it was a great success.

We’re not experts in BE ourselves, so we called on a good friend, Nick Southgate, to help us out.  He’s one of the IPA’s BE experts and great in this area.  He most definitely knows a thing or two and took us on a journey from theory, to commercial examples, to practical application.

BE is actually a very accessible discipline.  We can all borrow from it to be better researchers and strategists.  I might say that given my history in academic Psychology!  But given we spend our days trying to make sense of consumer behaviour and put this at the heart of brands and strategy, we’d be pretty crazy not to learn and practice what ever little nuggets we can.

Our brains are amazing.  Super charged hot houses of impulsive irrationality, highly dependent on context, culture and personality.  Not that rational, not that consciously transparent, but something we can go some way to understand.  We have the ologies, Neuroscience, Semiotics, Material Culture and BE of course, amongst others.

BE helps us to understand that:

- Common heuristics and biases pervade our thought.

- We’re largely driven by intuition and context.

- Intentions may well change in the heat of the moment.

- We can’t consciously recall all in our memory.

- We respond to things then post-rationalize and confabulate.

- Our inner miser is bursting to get out.

- Our brains couldn’t cope with making every decision rationally.

- We mentally account, often without much rationality in sight.

And as well as offering a really relevant academic framework for what we do, BE is really inspiring.  It sparks the imagination and throws up different ideas for approaching proposals, developing methods, facilitating consumer discussion, analysing and interpreting what we’ve seen and ultimately helping to shape client strategy.

I’ve got some interesting ideas floating around in my mind today!  I’m thinking about: defining all core objectives behaviourally; comparisons, framing and re-framing; using the bystander perspective more in methodology; questioning techniques; good examples of mental accounting in recent projects I’ve completed; the importance of point of purchase and research methods here; not to frame things as losses when trying to avoid sense of loss; how I am the world’s biggest miser and have to have things NOW; how I can better chunk pretty much everything I do… and so the list goes on…!

Thanks Nick.

Elle

Razor has an awayday…field trip included

Oh, I do like a good Awayday.  I like the planning (second by second) courtesy of the crack team TaraChlo), the agenderising and the minute you realize you’re going to be 15 minutes late for your OWN awayday.

The specific purpose of the most recent awayday was to bring the whole team up to speed with the Visions and Values that we keep top of mind as we go about our day to day lives – externally for clients and internally from a cultural perspective.  It was also a chance to hang out in the same room for more than an hour and in the evening, meet everyone’s partners and watch a stripper p*** in a glass.  Okay, the last one happened but it wasn’t my idea…

In the afternoon we went to the Museum of Brands in Notting Hill.  If you’d seen us you MIGHT have confused us with the gang of hot French teenagers who were also there.  But then again, you might not have done.

And here are some thoughts from the team about what they learnt, as captured by the head teacher.

Elle: 

There are brands that survive superbly for years (e.g. Johnson’s baby powder, Kellogg’s Corn Flakes), adapting as necessary to carry on riding on the crest of the cultural wave.  Then car crash brands and categories that capture a moment, but then die (e.g. alcopops), as culture has changed and their premise is too transient without sufficient re-engineering.  You need COMMERCIALNESS and CREATIVITY to build a brand and product that lasts and to be BRAVE to adapt it appropriately OR let it die away.

Sonia:

Seeing all the artistry and character that came through in a lot of the earlier pieces (1920′s I think!) has made me just how good it makes you feel to see things of beauty..(stay with me…) SO I’m taking out that I would like to remember the aesthetics of the work I produce (probably props and debriefs) and take time to create clever but also ‘beautiful’ work that will leaving clients feeling fully fulfilled!

And…it’s not about our output but how we work together. I really enjoyed spending time with the team in a different context but still sharing thoughts about our industry and what we do. It changed the usual dynamic and we got to share thoughts in a different way, with different people. It’s refreshing, not least to get to talk to different people, but also to get to remind ourselves of the fact that we all enjoy talking about this world of marketing that we’ve all chosen.

Rachel: 

Why is vintage packaging/branding so hot again? Is it because people are harkening back to the good old days when old fashioned values were much simple and easier? Why is Cath Kidston, Crabbies and Benefit so huge? Is it that the current generation of women (who grew up post feminism era) are thinking that being a super career women isn’t all what it’s cracked up to be? Why is growing your own veg and sewing back again? Are people looking to brands to give moral codes, a culture and sense of community of which to live by? Anyway, Claire, Amelie and I had a huge debate around this spurred on from the Victorian packaging cabinet. Maybe there is a Research paper in this?

I really liked the evolving designs of particular brands such as Johnson and Johnson Baby Talc or Cadbury’s Roses. This made me think about the consistency in some brands over the years. The way they haven’t really changed the designs or evolved from their core brand colours/values. I guess this shows the importance of a key vision and strong corporate branding is (ie the razor)

Also made me think about the life and death of a brand. Some key ones that don’t exist on the market now were Hooch/2 dogs/ Different variants of Heinz products (ie Turtle Soup, Baked Beans with Minced Meat!). Anyway, i guess this shows that some things work out and some things don’t! That you have to move with the times to keep relevant with consumers

Tom: 

I found the brand museum fascinating, not only was it really cool looking at how much packaging and brand development has changed over the years (the fact that we have stopped painstakingly hand drawing all our labels and adverts being a great example ) but on the flip-side it was really interesting to see how contemporary branding is increasingly borrowing older or ‘retro’ design. Great examples of this range all the way from fashion brands like Dunlop bringing back the Green-flash to Coke and Pepsi recently redesigning their can format to look more ‘old-school’ not to mention the ultra cool retro barber-shop Razor branding! While some of the techniques and imagery used in the past seems archaic and in some places quite non P.C. other parts have now been used in a kind of postmodern pastiche – designing or redesigning brands that blend the modern with the more traditional.

Emmie:

In the museum it was fascinating to observe the minute changes that a brand undergoes during its lifetime. This visual process of evolution made me consider how, over the past 4 years, as Razor has evolved as a company so too have its personality and credibility as a brand, with its iconic yet versatile razor logo itself embodying several of our core values – creativity and concision!

Michaela:

The visit to the museum highlighted for me the fact that simple, precise and to the point advertising and branding succeeds in the long run, and the value that made the biggest impact on me was the courage concept.

Tara:

Visiting the Museum of Brands was incredibly eye opening. To see each of the brands journey from past to present day was so inspiring and something which I think benefitted me personally as well as professionally. Many thanks for an excellent day out!

 Claire:

The thing which stood out most for me (apart from how grossed out I was about seeing actual chocolate from the 70s) was that the most successful brands (i.e. those that have survived the test of time) have maintained some kind of consistency – perhaps through the typeface of their logo or their brand colours but that they’ve adapted for the consumer of the time either by their tone, the message they communicate or the pack shape/material/format.  Made me think have how at Razor we can be adaptable depending on the client, follow trends, use different methods but still maintain a consistency through which people understand what our brand is all about. X

Amelie:

I found it really interesting seeing how a brand or product  brought back so many emotions. Looking at the 80s & 90s sections, I surprised myself with how seeing some products brought back such strong childhood/teenage memories and made me feel quite nostalgic! Even products I had never bought  (i.e. Sunny Delight!) had the power to evoke something in me….I found it amazing how brands get into your subconscious without you being aware of it. And of course Gordon the gopher was ace.

Steve:

It’s fascinating to see that designs have evolved so slowly over time. Care has clearly been taken to preserve, in many cases, virtually all elements of a brand’s DNA (Heinz baked beans is a good example). I wonder how many brands have failed because they’ve been too radical in their redesigns?

The transition from remarkably intricate designs during Victorian and Edwardian times to the remarkably simple designs of today is also interesting. How many modern and successful brands have such elaborate, labyrinthine designs and buck the trend? (Hendricks?)

Why has there never been another mint with a hole in its centre? Surely you can’t patent a hole? /thin air?

Steve – always profound when you least expect it.

Cx

Razor goes Brainiac with a little help from Barry

Which well known retail chain has a clothing line called TU?

Which hugely successful website, whose motto is Broadcast yourself, was founded in Feb 2005 by the former PayPal employees Chad Hurley, Steve Chen and Jawed Karim?

The Monster Ball Tour was the first headlining concert tour by which artist?

Do you know the answer? Well, I could give it a bloody good shot! That’s what 70 other quiz contenders did on Weds 5th Oct at our charity pub quiz night.

We here at Razor like to put on a good bash or two. So when the opportunity came to raise money for our annual charity (EEA), I couldn’t think of anything better than arranging a pub quiz. Now, some of you might know that I have a semi-famous Dad. It’s not something I shout about, unless you’re a student or over 55yrs and are free on week day evenings around 6pm. Anyway, for those that aren’t aware, my dad (Barry Simmons) is a panel member on BBC 2′s quiz show Eggheads. So what better way of using this to my advantage? Also hosting in a pub with copious amounts of alcohol and creating a brainiac competition with all our Razor friends was too good an opportunity to miss.

Anyway, the seed was planted and a Razor charity team was created. Now I have a few mates who work in Event Management, ranging from corporate events, to new product launches to festivals. However, I never fully realised until now how SKILLED these people are. As I learnt from organising this event, that it can be blumming hard work. To creating a flyer, to booking a venue, to scavenging for prizes, to managing the guest list, to rallying troops to attend, to the overall logistics on the night! Boy it’s hard work, especially when this is outside of your daily workload.

As I learnt, it requires key skills such as team work, collaboration, delegation and adaptability. But what they don’t tell you, which is also important, is to have a good dose of panache to make the night a success! I had an enormous sense of pride when I looked around at all the smiling faces and then learnt we’d raised £595. I’ve never done anything like this before and the challenge was tough! However, i’m certainly up for helping organise events in the future! Massive respect goes to all my event manager friends, the quallies running large scale workshops on regular basis and Chloe and Elle who do this kind of thing all the time for the AQR!

Rache

PS.  We’d set ourselves the challenge as a company to raise £2K for EEA’s opening parade at Word Up! Arts and Ideas Festival.  We did it!  Razor then matched what we’d raised so they’ve got a total of £4K from us (and you!)

The Razors bake up a storm for charity

Yesterday we held our first ever charity bake sale – and I’m very pleased to say it was a success!!

From Tom’s yummy best selling Lemon Cake, Michaela’s amazing Banana Cake (which we KNOW was good because it received the response “Oooooh Mama!” from Steve), Tara’s super cute Cupcakes, Emmie’s posh Lindt Chocolate Cornflake Cakes to Amelie’s delicious Brownies, Waterloo Business Centre didn’t know what hit it!

Here’s one of us nervously awaiting the rush, wondering if anyone was actually going to turn up or if we were going to have to eat and pay for 30 cakes each in order to avoid embarrassment.

We managed to raise £130 for our sponsored charity Emergency Exit Arts http://www.eea.org.uk/ which we’re very proud of.  We’ve still got a way to go though, so if you’d like to donate here’s how you do it: http://www.justgiving.com/razorresearch.

Claire